Frequently Asked Questions

Everything you need to know about shopping with NeilMed Web Store

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a process.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart as sizing can vary between different cuts and styles.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

At NeilMed Web Store, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.