Returns & Exchanges

At NeilMed Web Store, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for hassle-free returns on all unworn items. Please ensure all original tags remain attached and the garments are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original shipping box or a similar secure mailer, ensuring all original labels and tags are included.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.